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Terms & Conditions

Booking Terms & Conditions – General

  • Any booking made through a 3rd party is bound by the booking conditions of that 3rd party.
  • By booking with Craskie Estate Ltd (herby referred to as ‘us’ or ‘the company’) you agree to abide by our terms and conditions set out below and in the information packs provided within the accommodation.
  • Craskie Estate reserves the right to terminate your stay if these terms and conditions are not adhered to.
  • Our terms and conditions are subject to change at any time.
  • Acceptance of bookings is at the sole discretion of the management.
  • Your contract with us provides accommodation and extras as described in our website and as detailed in your booking confirmation.
  • Accommodation must not be sub-let.
  • The number of guests occupying the accommodation must not exceed the number of guests informed at the time of booking or agreed in advance with the company.
  • Check-in time is from 4pm and check-out is 10am. Please contact us if you need to arrive before 4pm.
  • You must provide us with full contact details prior to a confirmed booking.
  • The person named on the booking correspondence and invoices/receipts (hereby referred to as ‘the hirer’) accepts full liability for the behaviour and conduct of all party members including dogs.
  • We reserve the right to request credit card details at check-in for the purposes of covering any additional charges accrued.
  • All accommodation is non-smoking, we reserve the right to charge for additional cleaning if you smoke within any of the properties.
  • The premises should be maintained and left in a clean and tidy condition.
  • The hirer is responsible for any losses or damages incurred to but not limited to furniture, fixtures and fittings, structures, animals and property of Craskie Estate.

Booking Terms & Conditions

The Old Mill – Direct Bookings Only

  • Your booking has been confirmed when we receive your 20% deposit payment.
  • Your booking is not fully finalised until we have received your balance payment (at least 30 days prior to your holiday).
  • If you have to cancel your holiday we will endeavour to re-book the accommodation. If we are able to re-book you will receive a refund of your payments minus any reasonable administration charges. If we are unable to re-book your holiday dates we will be unable to refund your payments.
  • Please ensure you have adequate travel insurance for your holiday.
  • Dogs are accepted by arrangement and their acceptance is at the sole discretion of the management. £10 is charged per dog per week to cover additional cleaning costs.
  • Please do not allow dogs on the furniture or beds. Any damage caused must be paid for. Dogs may be off lead in the Old Mill garden but must be kept on lead in the area immediately outside (within the deer fence). They should be kept under control on the rest of the estate as there are wild deer and livestock in the glen. Please be aware of the potential dangers of livestock worrying.
  • You agree to keep your dog(s) on a lead in any field containing livestock. Please pick up after your dog(s) wherever practical.
  • We strive to minimise our carbon footprint at Craskie estate so please do not burn fossil fuels such as peat or coal in the fire at The Old Mill. We provide your first basket of logs, additional firewood can be purchased on site.

General – cont…

  • Although every effort will be made to ensure their safety, the company accepts no liability for any damage or losses incurred to any persons, vehicles, pets or personal property during your holiday.
  • Guest safety is of paramount importance to us however, Craskie Estate is a working estate and smallholding in a wild landscape and there may be dangers outwith our control. As such the use of accommodation, facilities and the estate as a whole are entirely at your own risk.
  • Children and pets should be supervised at all times. You are responsible for your own safety at all times. Please adhere to all warning signs.
  • We advise all visitors to take out suitable travel insurance to cover your trip. We can accept no liability for problems with availability of accommodation arising from anything outwith the company’s control.
  • Please avoid loud music after 10.30pm and respect the privacy of other guests and your hosts at all times.
  • Outdoor fires are permitted at Craskie Estate, please adhere to the Scottish Outdoor Access Code. As we are located in a Special Area of Conservation and the estate contains ancient caledonian pine forest please burn only firewood available from us in the designated fire pits provided.
  • No tree may be cut down or trimmed and a fee may be charged by the company for any damage or loss suffered.
  • The hirer is responsible for the safety of, and any damage caused by, fires started by any party member.
  • During very dry spells we may request that no fires are lit for safety reasons.
  • Your booking at Craskie provides you with full access to the estate including fishing from the north bank of the River Cannich and Loch Craskie (within the boundaries of the estate) for brown trout (in season) and pike on a catch and release basis. Fishing day passes are available for non-residents at £10 per rod.
  • The WiFi available is free to use, however, due to our remote location we cannot guarantee the connection speed and we do not have superfast fibre broadband.

Booking Terms & Conditions
Glamping Pods – Direct Bookings Only

  • A 20% deposit is required to secure your booking and is payable within 48 hours of the booking being made, with the balance due at least 30 days before the start of your stay.
  • If you have to cancel your Glamping Pod stay, please inform us as soon as possible. We will endeavour to re-book the accommodation and if successful we will refund your payments minus any reasonable administration charges. If we are unable to re-book your holiday dates, we will be unable to refund your payments.
  • Please ensure you have adequate travel insurance for your holiday.
  • Cooking with flame inside the pods is not permitted.
  • Dogs are accepted by arrangement and their acceptance is at the sole discretion of the management (maximum of 2 dogs in pods 1, 2 & 3). You must inform us at the time of booking if you wish to bring a dog(s). An additional £10 per dog, per stay is charged to cover additional cleaning costs. Please use the leatherette covers provided to avoid damage to the mattresses. Dogs must be kept on a lead within the deer-fenced garden area. On the rest of the estate please keep them under close control as there are deer and livestock in the glen. Please be aware of the potential dangers of livestock worrying. You agree to keep your dog(s) on a lead in any field containing livestock. Please pick up after your dog(s) wherever practical. Dogs MUST NOT be left in the pods unattended.